Collection: Technical Support

Education Center

Please visit our WeatherShack Education Center for extensive information about setting up and using personal weather stations and radio controlled (atomic) clocks.

I have questions regarding the features of my unit, how to install it, or how to use it:

Before doing anything else, we suggest that you read the owners manual carefully. The manufacturers do an excellent job of explaining the features of each unit in the manual. In addition, most manuals have a troubleshooting section to address common problems. You can also find a wealth of information about installing and using weather stations and radio controlled clocks on our WeatherShack Education Center.

Additional technical support for each item is also available from the manufacturer (right side of page). Your satisfaction is very important to us. If you receive anything less than satisfaction when dealing with a manufacturer, we want to hear from you.

My unit is less than 60 days old and I am having technical problems, what should I do?

If your unit is less than 60 days old and you are having problems, please follow these steps:

• If the unit is physically damaged out of the box, please send an email to support@weathershack.com with details of the problem and we'll get you taken care of right away. If you are having other technical problems, please continue with the next step.
• Read the owners manual and check the troubleshooting section. The manufacturers do an excellent job of putting the manuals together, and many common problems are addressed in the manual.
• Contact the manufacturer's technical support department for assistance (right side of page). Your satisfaction is very important to us. If you receive anything less than satisfaction when dealing with a manufacturer, we want to hear from you. Our primary goal is your satisfaction.

If the technical support representative determines that a replacement is necessary, you may handle it through the manufacturer or through us. If you choose to have us replace the unit, please send an email to support@weathershack.com advising the name of the support representative you spoke with and that he/she determined that the unit needs to be replaced. We will then provide you with instructions on how to proceed (usually within one business day).

My unit is over 60 days old and I am having technical problems, what should I do?

If you are having technical problems or the product proves to be defective after 60 days of the original invoice date, the terms of the manufacturer's warranty will apply and you will need to contact them directly. Please understand that we supply products, we do not warranty products, and after 60 days the manufacturer must be contacted. There may be instances when the manufacturer, once they have been contacted, will ask that we help in the replacement process. If this is the case, we will assist you and the manufacturer with the return process, however it will be necessary for you to contact the manufacturer first.

If you've had your unit longer than 60 days and are having problems, please follow these steps:

• Read the owners manual and check the troubleshooting section. The manufacturers do an excellent job of putting the manuals together, and many common problems are addressed in the manual.
• Contact the manufacturer's technical support department for assistance (right side of page). Your satisfaction is very important to us. If you receive anything less than satisfaction when dealing with a manufacturer, we want to hear from you. Our primary goal is your satisfaction.