Technical Support

Education Center

Please visit our WeatherShack Education Center for extensive information about setting up and using personal weather stations and radio controlled (atomic) clocks.

I have questions regarding the features of my unit, how to install it, or how to use it:

Before doing anything else, we suggest that you read the owners manual carefully. The manufacturers do an excellent job of explaining the features of each unit in the manual. In addition, most manuals have a troubleshooting section to address common problems. You can also find a wealth of information about installing and using weather stations and radio controlled clocks on our WeatherShack Education Center.

Additional technical support for each item is also available from the manufacturer (right side of page). Your satisfaction is very important to us. If you receive anything less than satisfaction when dealing with a manufacturer, we want to hear from you.

My unit is less than 60 days old and I am having technical problems, what should I do?

If your unit is less than 60 days old and you are having problems, please follow these steps:

  • If the unit is physically damaged out of the box, please send an email to [email protected] with details of the problem and we'll get you taken care of right away. If you are having other technical problems, please continue with the next step.
  • Read the owners manual and check the troubleshooting section. The manufacturers do an excellent job of putting the manuals together, and many common problems are addressed in the manual.
  • Contact the manufacturer's technical support department for assistance (right side of page). Your satisfaction is very important to us. If you receive anything less than satisfaction when dealing with a manufacturer, we want to hear from you. Our primary goal is your satisfaction.

If the technical support representative determines that a replacement is necessary, you may handle it through the manufacturer or through us. If you choose to have us replace the unit, please send an email to [email protected] advising the name of the support representative you spoke with and that he/she determined that the unit needs to be replaced. We will then provide you with instructions on how to proceed (usually within one business day).

My unit is over 60 days old and I am having technical problems, what should I do?

If you are having technical problems or the product proves to be defective after 60 days of the original invoice date, the terms of the manufacturer's warranty will apply and you will need to contact them directly. Please understand that we supply products, we do not warranty products, and after 60 days the manufacturer must be contacted. There may be instances when the manufacturer, once they have been contacted, will ask that we help in the replacement process. If this is the case, we will assist you and the manufacturer with the return process, however it will be necessary for you to contact the manufacturer first.

If you've had your unit longer than 60 days and are having problems, please follow these steps:

  • Read the owners manual and check the troubleshooting section. The manufacturers do an excellent job of putting the manuals together, and many common problems are addressed in the manual.
  • Contact the manufacturer's technical support department for assistance (right side of page). Your satisfaction is very important to us. If you receive anything less than satisfaction when dealing with a manufacturer, we want to hear from you. Our primary goal is your satisfaction.

 

Manufacturers Technical Support Contact Information

AcuRite
AcuRite LIVE CHAT Support (Mon. - Fri.: 7:00 a.m. - 5:00 p.m. CT)
AcuRite Self-Support Web Site | Email AcuRite Support

Alert Works
419-843-9114 (not toll-free)
Alert Works Support Web Site | Email Alert Works Support

Arabesque Windchimes
800-345-2530
Arabesque Windchimes Support Web Site | Email Arabesque Support

Arias Windchimes
800-345-2530
Arias Windchimes Support Web Site | Email Arias Support

Cohasset Gifts & Garden
800-668-0247
Cohasset Support Web Site | Email Cohasset Support

Conant
800-638-0428
Conant Support Web Site | Email Conant Support

Corinthian Bells Windchimes
800-345-2530
Corinthian Bells Windchimes Support Web Site | Email Corinthian Bells Support

Davis Instruments
510-940-1700 (not toll-free)
Davis Support Web Site | Email Davis Support

Gentle Spirits Windchimes
800-345-2530
Gentle Spirits Windchimes Support Web Site | Email Gentle Spirits Support

Gift Essentials
800-288-0029
Gift Essentials Support Web Site | Email Gift Essentials Support

In Loving Memory Windchimes
800-345-2530
In Loving Memory Windchimes Support Web Site | Email In Loving Memory Support

Kestrel
800-784-4221
Kestrel Support Web Site | Email Kestrel Support

Kromatix Windchimes
800-345-2530
Kromatix Windchimes Support Web Site | Email Kromatix Support

La Crosse Technology
888-211-1923
La Crosse Support Web Site | Email La Crosse Support

Meade Instruments
800-626-3233
Meade Support Web Site | Email Meade Support

Midland Radio
816-241-8500 (not toll-free)
Midland Support Web Site | Email Midland Support

Music of the Spheres
512-385-0340 (not toll-free)
Email Music of the Spheres Support

New Mountain Innovations
860-691-1876 (not toll-free)
New Mountain Innovations Support Web Site | Email New Mountain Innovations Support

Oh Crow
845-255-0197 (not toll-free)
Oh Crow Support Web Site | Email Oh Crow Support

Oregon Scientific
800-853-8883
OSI Support Web Site | Email OSI Support

Productive Alternatives
218-998-5630 (not toll-free)
Productive Alternatives Support Web Site | Email Productive Alternatives Support

QMT Windchimes
800-345-2530
QMT Windchimes Support Web Site | Email QMT Support

RainWise
800-762-5723
RainWise Support Web Site | Email RainWise Support

Rivers Edge Products
888-326-6200
Rivers Edge Products Support Web Site | Email Rivers Edge Products Support

Shenandoah Melodies Windchimes
800-345-2530
Shenandoah Melodies Windchimes Support Web Site | Email Shenandoah Melodies Support

Springfield Instruments
866-843-3905
Springfield Support Web Site | Email Springfield Support

Strike Alert
719-598-8300 (not toll-free)
Strike Alert Support Web Site | Email Strike Alert Support

Sunset Vista Designs
800-203-4480
Sunset Vista Designs Support Web Site | Email Sunset Vista Designs Support

Taylor Precision
866-843-3905
Taylor Support Web Site | Email Taylor Support

WeatherHawk (Speedtech)
866-670-5982
WeatherHawk Support Web Site | Email WeatherHawk Support

Weatherland Windchimes
800-345-2530
Weatherland Windchimes Support Web Site | Email Weatherland Support

Weems & Plath
800-638-0428
Weems & Plath Support Web Site | Email Weems & Plath Support

Whitehall Products
800-728-2164
Whitehall Support Web Site | Email Whitehall Support

Woodstock Chimes
800-950-2754
Woodstock Chimes Support Web Site | Email Woodstock Chimes Support

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